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FAQ

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Pricing

Why don’t you display any pricing?

The pricing will depend on the quantity, level of customization and expected delivery. Ask for a quote and we'll get back to you within 24 hours.

What is the minimum order quantity?

Each minimum order quantity is indicated on the product page. Do not hesitate to contact us, we'll see together if we can help you with your request.

Practical

How fast can you give us a price estimation?

We’ll get back to you within 24hours. If we need any additional information in order to draft the proposal, we'll contact you directly.

What is the average delivery time?

It all depends on the product, the customization level and the quantities. Please specify your demand through our form and we’ll get back to you as soon as possible.

Can we order test samples before a bigger order?

Of course, most of the time it is possible. Please specify your demand through our form or contact us via email and we’ll get back to you as soon as possible.

In which countries are you available?

We can deliver anywhere in the world.

Customization

Can we order test samples before a bigger order?

Of course, most of the time it is possible. Please specify your demand through our form or contact us via email and we’ll get back to you as soon as possible.

Are all your products customizable?

Yes. All our products can be customized in different ways: color, printing, laser engraving and many more!

Do you take care of the design realization?

We have a team of designers in-house who will help you design the best object possible. However, we’ll expect you to provide us with the necessary brand codes.

What if I would like a product that is not in your catalog?

Our catalog is evolving every week, and we might be working the product at the moment. We have hundreds of products in our pipe that can already be customized for you. Just drop us a line and we'll see what we can do.

Sustainability

What role does sustainability play in your company’s strategy?

Sustainability is essential at Merchery to achieve our environmental goals. We always keep sustainability in mind when taking strategic directions. Our mission is to reduce waste sent to landfills by offering beautiful, customizable, and sustainable products for your brand to shine in real life.

How do you select your manufacturers or brands?

We go through a deep selection process, taking into account the design quality as well as environmental and social standards. We also wrote a code of ethics that each of our producer must accept. Read more about our transparency here.

How are your products transported?

We always prioritize train and boat over plane. This sometimes explains a longer lead time.

Can you estimate the CO2 cost of our order?

We are in the process of creating a tool that estimates the CO2 cost of every of our products. We will let you know as soon as it is available.

What are your key sustainability initiatives?

We are proud to say that Merchery is part of the 1% of the planet community, by which we donate 1% of our revenue to nonprofit organizations that are tackling the most important sustainability challenges.

How do you set improvement goals in this area?

At Merchery we always strive to get better. This is done by providing more training to our employees, growing our team of talent, continuously getting stricter when it comes to product selection, and finding new ways to collaborate with organizations with environmental and social initiatives.

Didn’t find an answer? Don’t hesitate to contact us by email at hello@merchery.co, or directly by phone:
Europe: +32 2 808 59 06 or +44 20 3966 2632
North America: +1 929-265-7350